How much better, faster and smarter can you make your business? I help you look at the way you manage your operations so that growth comes easier, costs are lowered, and strategies are easier to implement. I have worked with dozens of startups, entrepreneurs and small businesses to make their operations better and more effective. I offer operations consulting to small business and startups to transform their businesses
These are all operations consulting techniques that have been proven by giant multinationals to increase their dominance of core markets. They work just as well with smaller businesses, often with even more dramatic results. If you’ve heard of Lean, Kaizen, Six Sigma, Total Quality Management and more I can help you take and implement the best parts into your business for dramatic results.
What I Offer: Operations Consulting
I offer hands on practical advice to help you solve the problems that you face on a daily basis. Are you firefighting? Do you always struggle with getting a system or process to work? Do things keep on breaking when you have rush jobs or a heavy workload? I can help with all these
The way I work is to probe you deeply about what is meant to happen. Then I roll up my sleeves, measure what actually happens and provide recommendations about what and how you need to change it. I then support you with training and advice to make sure the recommendations are implemented and delivered. Areas that I can help with include
I help new startups look at their operations so that can refine their value proposition faster as they achieve product market fit. Then we work on lowering costs as they achieve traction and begin to scale
• Business model strategy & implementation
• Performance indicator strategy & management
• Pivoting & operational flexibility vs scaling and cost reduction
• Scaling operations with rapid growth
I review how customers are managing their digital operations to identify areas where they can achieve significant efficiency gains, flexibility and growth
• Business and operating model innovation
• Digital strategy
• Digital platform design and analytics
• Solution design and implementation
Business Performance Improvement
I help businesses build their capacities so that what they do is aligned with the value that they provide and their customer needs. In a constantly changing world
• Global operating model design
• Operations performance improvement strategy
• Enterprise-wide process improvement
• Operations excellence capability development and Lean/Six Sigma
For clients who are building physical products or services I help them optimize their value chain and all the processes that create value within it.
• Make vs. buy
• Global manufacturing strategy and footprint design
• Manufacturing operating system
• Manufacturing operations improvement
• Digital manufacturing
Startup & Small Business Culture
Small businesses can have dysfunctional cultures that dramatically impact performance. I look at how performance is hurt and identify strategies that can dramatically improve staff morale and output
• Culture assessment
• Culture measurement and staff satisfaction
• Cultural change Programmes
My Experience in Operations Consulting
- MBA from Warwick Business School with a focus on Operations Strategy & Management
- 20 years of operations systems design, assessment, improvement and optimisation
- ISO 9001 Lead Auditor
- Assessment methodology design for multibillion dollar projects
- Implementation of Lean, Kaizen, ISO9001 at multiple small businesses and startups
- More than 1,000 entrepreneurs and owners advised.
- Six sigma in services operations
- Lean coach
What you get
- Significant operational cost savings – for example $6 million saving in CE marking for London & Continental Railways for CTRL 1 & 2
- Transformational capacity changes – for example 5X capacity at DahMakan on same cost base
- Business operations optimisation and automation – for example 90% reduction in headcount and 50% sales increase at Oakley Steel.
- Systematic operational processes and measurement – for example 70% reduction in employee fraud at Central Networks
- Improved customer experience – for example 82% reduction in cheating at races for World Triathlon Corporation
Just as importantly you get someone who passionately cares about your business and who creates wonderful strategies to help you change.
With my insights and advice, you can make your business more profitable. You will deliver faster, cheaper and with fewer mistakes. Call me today to talk about how you can use my operations consulting skills!